Frequently Asked Questions


RATES, SHUTTLE BUS, & PARKING OPERATION


How much extra time should I add to make my flight?
Please allow an additional 30 minutes to the time you would like to arrive at the terminal. This will allow for shuttle bus loading, weather conditions, construction, etc.

How does the daily rate calculate?
The daily rate is based on a 24-hour period. Rates are pro-rated for your convenience.
$9.00 per day – Outdoor
$15.00 per day - Indoor

If I come back because of a flight cancellation or delay, am I charged?
No, you will not be charged as long as you have proof of the cancellation such as your flight itinerary.

How often does the shuttle bus run?
Shuttle buses run 24 hours a day, 7 days a week.

When I arrive back at the airport, do I need to call you?
Yes. Upon check- in you receive a claim ticket with a number. On the back of the claim ticket there is a phone number for you to call with your information so that you can be picked-up and your car ready-to-go.

Are the shuttle buses wheelchair accessible?
Yes. We have wheelchair accessible shuttles. A reservation is recommended and please note in the comments section if one is needed.

Can I take my infant or child car seats on the shuttle?
Yes.

How do I obtain a receipt if I lost mine?
Please call our location at 816-268-0880 and we will be happy to e-mail it to you.

Do I need to leave my keys with the Valet Attendant?
Yes, you are required to leave a set of working keys with the Valet Attendant so your car can be parked at departure and ready-to-go upon return.

Do you offer Electric Vehicle Charging Stations?
Yes, we do. The onsite staff will plug in and power up for you using your ChargePoint card. Electric Vehicle customers will also be required to sign a release form at Park Air Express.

RESERVATIONS, DISCOUNTS, AND PARKING PROGRAMS


Do I need to make a reservation?
A reservation is not required but is always recommended. It will save you time during the check-in process.

How do I change or cancel a reservation?
You can change or cancel your reservation by logging in to your Reservation account

How do I sign-up for the FREEquent Parker Program?
Simply click the link (or copy and paste this link into your browser) parkairexpress.com/Create and then follow the prompts to enroll in the program.

How do I sign-up for Express Checkout?
Simply click the link (or copy and paste this link into your browser): parkairexpress.com/Create

What kind of discounts do you offer?
See our website for discounts.

Can I use the Corporate Parking Program in conjunction with the FREEquent Parking Program?
Yes. You must be a member of the FREEquent Parking Program in order to participate in the Corporate Rate Program.

Do airline employees receive a special rate?
Not at this time.

Do you offer a monthly rate program?
Not at this time.

Additional questions and/or concerns can be directed as follows:

General Parking
Call: 816-268-0880
Email: infokci@parkairexpress.com

Loyalty Programs
Call: 1-877-735-9280
Email: kcifrequentparker@parkairexpress.com